All customer information is unique to each individual customer and should be protected as such.  With identity theft a constant risk we have set forth the following policy to better protect our customers information:

No passwords are to be given over the phone or in person without proper identification.  This means that a customer must provide proof of identity to you in order for you to offer the current or change to a future password.  Idenity theft is a very large and real risk.  Please explain to any customer that we are doing this to protect them.  We are sorry for any inconvenience.  However no passwords are to be given out or changed without consent and validation of the proven owner of the account and a log entry of that change is noted in the customers file with the following information:  Name of contact, phone number contact called from, and what process of identification was used to give adequate effort in securing the information